The following general returns policy is applicable to all items sold on kolhapurichappal.co.in.
In general, a product may be eligible for a refund within the applicable return window if it fulfills one or more of the following conditions:
- Was delivered with a manufacturing defect
- Is different from what was ordered
- Is different from its description on the product detail page
We do not refund the amount in any case other than above reasons. You may get a Gift Voucher of the product amount excluding shipping charges.
Size / Fit Issue:
You may return the product and get a new size for the same product. You just need to pay the shipping charges required. To know shipping charges, please visit Shipping & Deliveries.
Color or Design is not as Expected / Not Satisfied:
If you are not satisfied with the product color, design you receive, you are eligible for a exchange with some other product available on website. You need to send the product back to us and we will provide you with a Gift Voucher worth of the product price you have returned.
General Terms & Conditions for Returns / Exchange / Refund:
- Products should be returned in their original packaging along with the original labels and invoices.
- Products that have been damaged by your usage are not eligible for returned or exchange or refund.
- Shipping charges are non-refundable in any above case.
- If we not able to arrange reverse pick-up for the product due to some technical reasons or unavailability of our logistics partners, in the case, you may be requested to send such products to our registered address through any available courier services.
- You must get a authorization email from us before returning the product.
- The company reserves the right to accept or reject the request for return.
Exchange/Return Policy for International Orders:
For our international orders, we take special care to check the quality of products before sending them. We only send the best products and request our customers to check the size guide and product details before placing the orders.
Therefore, we currently do not have an exchange/return policy for international orders.